Advanced IT-Service Portfolio Management
In the age of digitization, the number of IT-services to be managed in organizations is increasing heavily. Value creation and effective decision making require high-class IT-Service Portfolio Management (IT-SPM) capabilities. The study sheds light on advanced IT-SPM cross-industry best practices, with experts and tool providers sharing valuable insights and success factors.
This 3DSE study report gives answers to the following key questions:
- What are meaningful cross-industry IT service portfolio management KPIs?
- What are the best correlations between operational and financial KPIs?
- Which implications are derived from KPI results?
- Which new technologies or innovations will shape future IT-SPM?