F&E Insights

Success Factors and Key Performance Indicators of IT-Service Portfolio Management

Success Factors and Key Performance Indicators of IT-Service Portfolio Management

In the age of digitization, the number of IT-services to be managed in organizations is heavily increasing. Value creation is founded on value driven IT-Service Management and effective holistic IT decision making requires high-class IT-Service Portfolio Management (IT-SPM) capabilities. This article sheds light on the dimesions to be examined for advanced IT-SPM as well as the KPIs to measure its value.

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