Advanced IT-Service Portfolio Management

Studie | September 2020 Dr. Thilo Pfletschinger | Andreas Lindner

In the age of digitization, the number of IT-services to be managed in organizations is increasing heavily. Value creation and effective decision making require high-class IT-Service Portfolio Management (IT-SPM) capabilities. The study sheds light on advanced IT-SPM cross-industry best practices, with experts and tool providers sharing valuable insights and success factors.

This 3DSE study report gives answers to the following key questions:

What are meaningful cross-industry IT service portfolio management KPIs?
What are the best correlations between operational and financial KPIs?
Which implications are derived from KPI results?
Which new technologies or innovations will shape future IT-SPM?

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Author

Dr. Thilo Pfletschinger

Dr. Thilo Pfletschinger is Partner at 3DSE Management Consultants GmbH in Munich. With more than 15 years of experience in R&D consulting he is responsible for the key topic „Optimizing R&D“ as well as the 3DSE practice with the same name. With excellent industry expertise in Automotive, Transportation, Energy, Health Tech, Aerospace & Defence as well as Industrial his core competencies lie in the user-oriented planning and sustainable implementation of innovation and strategy programs as well as organizational and process changes.

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Author

Andreas Lindner

Andreas Linder is Senior Consultant at 3DSE Management Consultants GmbH in Munich. As a consultant and coach, his focus is on systems engineering, PLM, Digital Twin, agile product development and virtual engineering & digitization. His industry expertise focuses on consumer electronics, automotive and aerospace technology. His practical development experience as well as his methodological knowledge as Scrum Master, SAFe Program Consultant and Agile Coach complete his profile.

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